Job Purpose;
The main role will be to oversee the debt management process, and the debtor’s portfolio and ensure all collection targets are adhered to.
Responsibilities
Main Tasks and Responsibilities
1. Monthly collection process audits to ensure appropriate communication across are always adhered to.
2. Monitoring the performance of loans and advances and preparing, and analyzing portfolio performance reports for management decisions.
3. Initiate appropriate control processes and innovation in collections and recoveries to ensure increased output and mitigation of high-risk accounts.
4. Preparing daily activity and performance reports for the team and reporting to the management.
5. Managing flow of work including preparing work plans, and managing drop calls, file pools, and messages.
6. Manage team resources to ensure the team is efficient e.g. airtime management.
7. Conduct monthly performance reviews for the team members.
8. Identify gaps and conduct regular team member training.
Qualification & Experience
Skills and Qualifications
1. Minimum bachelor’s degree from a recognized university.
2. At least 3-5 years of experience in Conventional loans.
3. Working knowledge of MS office.
4. Should have experience in debt collection.
How to apply
All applications should be sent ASAP to:[email protected]
