Job Purpose:

To provide maximum comfort and hygiene to our guests by delivering good quality laundered aircraft furnish and linen and for third party customers.

Key Accountabilities/Responsibilities:

Reports

• Compile and submit reports to the Cabin and IFE Lead
• Kilograms per hour produced.
• Soiled carts dumped/kilograms separated.
• Number of tunnel loads (transfers).
• Number of loads washed in conventional washers and turnaround time between loads.
• Pieces per hour per workstation person, including hand folded items Carts packed per hour/controller.
• Compile financial and statistical reports based on the daily KQ production. Reconcile daily transactions and forward the report to the lead.
• Compile financial and statistical reports based on third party collections. Reconcile daily transactions and forward the report to the lead.
• Produce detailed reports for third party billing in liaison with engineering finance.

Efficiency

• Administration skills to coordinate various stakeholders
• Ensure preventive maintenance procedures are performed on a daily, weekly, and monthly basis including filter cleaning/replacement, oiling and water/detergent/steam leak identification.
• Multiskilling including aircraft cabin aesthetics and cleanliness involving removal/replacement of soiled seat covers and curtains. Participating in aircraft fumigation and pest control.
• Ability to interpret machine maintenance and fault isolation manuals.
• Achieve the daily set targets as provided by the Superintendent.

Economical Operation

• Ensure proper use of time and materials. The right prescribed quantities of chemicals; proper water levels; Maintenance of equipment and proper scheduling of resources.
• Daily replenishment of detergents/cleaning solvents to the optimum levels.

Quality Management

• Ensure that the percentage of rewash does not exceed 3% of the linen volume processed in each time (daily, weekly or monthly).
• Carry out visual inspection is carried out before every shift to detect machine failures /problems which can be solved without undue downtime.
• Ensure the Laundry officers keep abreast with continual new changing aircraft furnish/linen fabrics and laundry chemicals in the marketplace to achieve and maintain high quality standards.

Safety

• Ensure that the Laundry is kept free of dust and inspected daily.
• Ensure all line traps are emptied frequently after every shift.
• Ensure leaking pipes, humming motors, steam leaks, etc. are attended to immediately.
• Ensure and maintain a safe, healthy and secure working environment in compliance with authority requirements, relevant industry regulatory and legislative requirements, company policies and customer airlines.
• Report hazards, near misses and incidents occurrence as per company procedures.
• Be conversant with firefighting skills.

Knowledge, Skills, Experience:

• Diploma in laundry, housekeeping, hospitality, catering or hotel management.
• Prior experience in similar role is preferable.
• Familiarity with cleaning detergents and laundering equipment
• Ability to stand for long periods.
• Capacity to lift up to 20 pounds unaided.
• Basic arithmetic/accounting/Finance skills.
• Outstanding organizational and time management skills.
• Excellent analytical and problem-solving skills.
• Driving license and competence
• Cert/diploma in computer studies
• Degree/diploma/Cert in accounting
• Credit Management Technician
• Certified Credit Profession
• At least 3 years relevant working experience

Competencies:

• Achievement Drive and Initiative
• Industry and Knowledge
• Leading Courageously
• Living and Breathing Customer Service
• Leading Teams and Excellence
• Holding Others Accountable
• Humility
• Collaborating as a Team
• Coaching Developing Others