Brief Description

Reporting to the SRE Lead, the position holder will be responsible for coordination of BSS culture activities, planning of calendars, reporting and analytics.

Key Responsibilities

• Develops detailed product feature specifications and ensure they’re clearly understood by the development teams.
• The role is responsible for running daily operational programs that promote organizational objectives
• The role is responsible for proactively partnering with HR in running talent building initiatives, actively managing and reporting on productivity
• The role is responsible for building a high performing culture within DIT that allows for innovation and experimentation through the DIT Spirit
• Prepares reports by collecting and analysing information then presenting to relevant stakeholders
• Contributes to team effort by accomplishing related objectives as needed.
• Promoting and tracking the culture of lifelong learning through the #1MoreSkill Initiative, SBS courses, Safaricom Digital Academy and any other rolled out initiative by the department.
• Maintains Core BSS and Billing appointment schedule by planning and scheduling meetings, conferences, teleconferences, and travel.

Qualifications

• Bachelor’s degree in IT, Statistics or any Business or Social Sciences degree
• Two to Three years of administrative experience
• Two to five years of executive assistant experience
• Experience managing multiple calendars
• Must have analytical skills