Job Summary
To design build and implement digital customer tools based on stakeholder insights to make it easy and convenient for customers to do business.
Overall Job Purpose
Main accountabilities and approximate time split
Voice of the customer Review & Management - 50%
Stakeholder Engagement and Management – 30%
Customer Experience Management – 20%
Technical skills / Competencies
Knowledge, Expertise and Experience
(Relating to specialist knowledge and expertise required to undertake the role. May include knowledge of the Bank’s products, services and policies)