Job Requirements

• Bachelor’s Degree in Communication, Public Relations, Marketing or any related course.
  Customer Service experience:  At least 1 Year would be an added advantage preferably in a busy environment.
• Knowledge of customer service principles and practices.
• Attained a C+ or higher in your KCSE
• Proficient in Microsoft Office.

Competencies and Skills Required

• Ability to observe confidentiality
• Excellent communication and presentation skills.
• Enthusiasm and Reliability
• Ability to multi-task and work under pressure
• Ability to work long hours
• Be self-motivated
• Be flexible and adaptable
• Exceptional interpersonal skills
• Can handle complaints in a cool manner and tactful
• Courteous
• Have an interest in helping people.
• Observation Skills

Job Duties and Responsibilities.

• Maintaining a positive, empathetic, and professional attitude towards clients at all times
• The primary point of contact within the hospital
• Investigate and respond to all customer inquiries promptly directly to customer inquiries either fact to face, by telephone or electronically.
• and Resolving customer complaints
• Welcoming, receiving, guiding, and directing the patients around the hospital
• Filling and processing of application forms
• Investigate and respond to all customer inquiries promptly.
• Escalate complex queries to the appropriate functional area.
• Carry out customer and product-related document processing
• Make customers’ experiences better by ensuring customer satisfaction
• Communicating with customers through various channels.
• Develops and maintains strong relationships with customers by providing support, information, and guidance
• Provides excellent customer service by responding promptly to customer inquiries, questions, acknowledging concerns and resolving complaints.
• Answer all incoming calls and redirect them or keep messages.
• Handling patients, referral sources, and administrative department inquires
• Assisting the doctors in booking appointments for the next visit of the patient.
• Entering patient information into a customer information system
• Serving as a backup when other employees are out due to absent staff members
• Any other duties as assigned.

  Method of Application

  Interested applicants should send their detailed CVs and cover letters urgently quoting the job title (Customer Service Assistant-Hospital) as subject to [email protected] to reach us not later than 17th June 2022. Only the shortlisted candidates will be contacted.