To provide administrative and technical support to the branch, captive and independent intermediaries.
To provide general customer service in respect to all lines of business for all CIC subsidiaries.
PRIMARY RESPONSIBILITIES:
Check compliance of agents with IRA regulations;
Confirm compliance of the necessary regulatory business licenses;
Provide input for the branch reports;
Coordinate day-to-day branch administrative issues; office cleanliness, equipment functions for efficiency in the branch;
Receive, stamp, scan, index and distribute mail within and outside the Branch;
Handle phone calls and visitors, as well as resolve customers’ communication through electronic and physical channels;
Handle customer service issues in underwriting and claims;
Escalate Customer queries to the relevant job role if necessary;
Maintain professional ambience within the office premises;
Promote the organization’s customer service charter;
Generate quotations in consultation with the Branch Underwriter and Branch Manager;
Safe Keeping and accountability of security documents i.e. motor insurance certificates, log books, payment receipt vouchers, discharge vouchers, policy documents, revenue stamps, and any other such documents;
Support all CIC events in the branch territory both for internal events and those involving CIC Stakeholders and /or the general public
Handling and accounting for money within laid down procedures (Cash, Cheques, credit and debit cards, etc.)
Participate in premium collection and renewal follow up for the branch.
Group Life Underwriting, claims and loading of schedules
PERSON SPECIFICATIONS
Academic Qualifications
Degree in relevant field
Professional Qualifications
Part qualification in relevant professional field would be an added advantage
Experience
Up to one (1) year relevant experience
Skills and Attributes
Excellent communication and presentation skills
Problem solving skills
Excellent interpersonal skills
Excellent customer care skills
Good negotiation skills
Computer literate in MS Office and other office applications
Understanding of the working environment /competitors
