MAIN RESPONSABILITIES, FUNCTIONS AND TASKS

Severe Medical Events Case Manager

• Supports and encourages submission of SMAE reports through trainings, briefings and debriefings, meetings and interactions with MSF teams/staff.
• Coordinates root cause analysis of SMAEs and follows up on the implementation of resulting action plans.
• Maintains records of patient related errors and evaluates this information to identify the cause of error.
• Reports to Medical Professional Commission cases of suspected negligence that could require a disciplinary approach.

Patient safety thematic advisory

• Develops and implements initiatives to create an appropriate patient safety culture using transparency as the foundation for this effort.
• Contributes to the development of surveillance systems to identify and mitigate potential patient harm.
• Recommends changes, policies or programs that could prevent future errors.

Planning and strategy

• Provides leadership and direction to create a patient safety strategy well embedded in the Quality of Care Framework.
• With appropriate collaboration with Medical and other departments, directs the development of a comprehensive Patient Safety Plan and updates the plan as needed.
• Contributes to Medical Department plan definition and updates, including budget.
• Assures that patient safety, as part of Quality of Care, is included in mission annual plans through discussion with health advisers and/or contribution to planning documents.

Monitoring, Evaluation and Research

• In collaboration with Quality of Care team, e-health team and HOMU, and in coordination with other OCs, defines a monitoring and evaluation frame for Patient Safety in OCBA (development of a patient safety measurement strategy).
• Continuously evaluates and improves the patient safety measures based on internal needs and external requirements and standards.
• Collects, reviews and analyzes information to identify corrective action as necessary.
• Updates existing SMAE data base and data / information collection templates and processes.
• Ensures that data collection and reporting are compliant with information safety standards/legislation.
• Produces annual reports and contributes to other MSF reports as required.

Research and Innovation

• Monitors literature, other MSF, and professional organizations for new or revised best practices related to patient safety.
• Contributes to the published evidence related to improving patient safety.
• Supports/facilitates the implementation of innovation and systems that eliminate patient harm.

Training

• In collaboration with colleagues in the medical network, learning unit and other departments in OCBA, other MSFs and organizations, designs, updates, and implements patient safety education modules for new staff orientation and continuing education.
• Facilitates relevant training (face to face and online).

Other

• Performs other duties as assigned.

SELECTION CRITERIA

• Medical doctor or Registered Nurse.
• 5 years of clinical experience and a minimum of 2-years’ experience in different MSF projects or with a relevant medical organization working in low-income countries and/or humanitarian settings.
• Specific Patient Safety training.
• Master’s Degree preferred/an asset.
• Proven track record of implementing change in a complex health environment (hospital, health facility in humanitarian setting).
• Fluent in English and French (both written and oral). Excellent writing skills.
• Knowledge of Spanish or Arabic is an asset.
• Tech savvy: Excel, Word and PowerPoint.