What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies and the opportunity to earn qualifications while you work
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21 

What you will be doing:

Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following: 

• Manage overnight operations for the Front Office
• Ensure guest satisfaction by resolving any problems and concerns with exceptional services and ensuring guest safety is our number one priority
• Reconcile revenue balances, process guest ledgers and balance accounts receivable, balance and audit postings and settlements.
• Prepare management reports
• Ensure all system updates for the front office are completed 
• Lead, support and supervise all overnight operational departments
• The Night Manager is responsible for the actioning of Crisis Procedures overnight in accordance with the Fire Evacuation Plan.  
• Ensures that team are fully trained in emergency procedures and to assist in carrying out any practice drill

Your experience and skills include:

• Previous Overnight Management experience in a similar role in a luxury hospitality environment
• Strong interpersonal and problem-solving abilities
• Excellent Microsoft Window application and PMS experience is required
• Highly organized, ability to be flexible and proven skills working in an environment with constant standing and walking throughout the shift