Brief Description

Reporting to the Senior Manager – Core Network Support the position holder will provide first line user support and ensure service requests from internal users are fulfilled within defined SLA’s and ensure timely service delivery.

Detailed Description

• Responsible for implementation of bilateral Roaming agreements and the necessary deployments to drive roaming customer experience.
• Provide technical leadership, guidance and support for system upgrades and major reconfiguration.
• Technical lead in engagements with international roaming partners, IPX/GRX carriers and voice carriers
• Solving more complex problems in ROAMING escalated from first line teams as well as resolving faults on all equipment’s deployed for Roaming services
• Interface with the supplier of the Roaming equipment and follow up on escalated problems until resolution
• Quality of Service Management through tracking and trending of Roaming service KPIs and initiating corrective actions on any deviations

QUALIFICATIONS

Must have technical / professional qualifications:

• Bachelor’s Degree or Equivalent Electrical Engineering, Computer Science, Information Systems or related certification
• At least 3 years related experience

Desired Qualifications:

• Knowledge of EPC, 2G/3G/4G/5G, NBIOT, CS and IMS, VoLTE, VoBB systems and applications
• Familiarity with Virtualization & cloud technologies
• Knowledge of routing and switching technologies
• Possess strong analytical and troubleshooting skills; a commitment to excellence.
• Possess creative ability, credibility, self-confidence and independence.
• Able to work under pressure, make priority decisions and multi-task.
• Knowledge of DevOps automations tools & scripting, Programming in Python is an advantage.
• Effective use of people and performance management tools to meet quality targets