Brief Description

Reporting to the Manager – Core Network Roaming the position holders’ responsibilities shall be to:

• To provide second line maintenance support and solving more complex problems in roaming escalated from first line teams.
• On callout for 24 hours daily
• Provide second line maintenance support & solving more complex problems in ROAMING escalated from first line teams.
• Quality of Service Management through tracking and trending of Roaming service KPIs and initiating corrective actions on any deviations
• Develop tools for automation and speed up the maintenance process.
• Perform system upgrades and major reconfiguration
• Escalate issues and problems to roaming partners, IPX/GRX carriers, voice carriers and other vendors and follow up
• Coordinate IREG Activities with other operators’ IREG/Network Engineers, schedule and perform the tests

Key Responsibilities

Maintenance

• Analysis of all roaming NE logs and routine maintenance tasks.
• Roaming Database audit on the network elements.

Faulting 

• Clearance of faults from 1st Line maintenance team Escalated to Core Network Support.

Acceptance

• All roaming Network elements & new Technologies.

Execution of Change Requests

• Configuration changes on Network elements, hardware and software configuration changes and upgrades

IREG

• Perform International Roaming Expert Group (IREG) testing
• Support Roaming partners in performing IREG tests

QUALIFICATIONS

• Degree in Telecoms engineering/electrical & electronics engineering/IT.
• 5 years working experience in Telecommunications with at least 2 years experience in GSM core environment