General Manager

Recruiter / Employer: Flexi-Personnel
Contract: Permanent
Status: Active

Reporting to: Managing Director



Our client who is in the high-tech space offering global technical services is looking for a General Manager to join their vibrant team in Nairobi.


  • Responsible for providing leadership and strategic planning for the clinical area of operations by establishing goals, objectives, policies, and decision-making for the department related to performance and operational issues is preferred.
  • Holds first-line managers accountable for managerial work involving selection, performance management and talent management.
  • Track revenue recognition and ensure revenue is allocated correctly, taking corrective action where inconsistencies arise.
  • Support the value creation process by analyzing existing fixed assets details for productivity and identifying patterns applicable in new projects to maximize value creation to be recommended to concerned stakeholders.
  • Support the identification process of improvement areas for different stages of an investment process to identify the potential for cash flow savings/synergies and create an optimized investment process and assist with the implementation phase
  • Examine all financial reports and data closely to check for discrepancies.
  • Perform audits on CCO to minimize cash flow risks, and prepare corrective actions and proposals for improvement.
  • Ensures that the team members’ performance contributes to the company’s goals and enhances the user experience.
  • Identifying service level gaps and taking appropriate action to enable them to deliver the expected quality.
  • Identify new concepts and ideas, conducts analysis, and leads strategic planning sessions and projects to ensure company’s success.
  • Maintain fraud analysis models to improve efficiency and effectiveness of company systems.
  • Liaise directly with fraud prevention partners in order to maintain and improve third party systems.
  • Partners with other senior management team members to drive integrated talent management, development, compensation, and performance management strategies to build internal and external talent pipelines, ensuring a sustainable bench of growing and ready-now talent for key positions for the organization.
  • Ensure Performance and Talent Management drive the achievement of business goals through objective and development plan setting, performance appraisals, and talent development.
  • Promote and foster a culture and environment that is productive, open, empowering, safe, and equitable and coach others to behave and make decisions in line with the core values.
  • Promote organizational vision, values & services to all patients & stakeholders.
  • Provides direction to and accomplishes results through the team.
  • Develops and implement change plans, managing the business readiness to change and the existing and new strategic and cultural issues.



  • Bachelor of Finance, Business Administration or Commerce
  • MBA in the same field is an added advantage.
  • Professional Accreditation is a MUST.
  • At least 10 years’ experience in a call center or BPO operational & functional areas with at least 5 years in a management role.


To apply visit ats.flexi-personnel and submit your application or send your CV to [email protected] by 31st  March 2023. Indicate the General Manager and the expected salary in the email subject.

Our client is committed to creating a diverse environment and is proud to be an equal opportunity employer.

This recruitment process is fully managed by Flexi-Personnel. Please follow the following link to apply

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