Our client who is in the high-tech space offering global technical services is looking for a General Manager to join their vibrant team in Nairobi.
KEY RESPONSIBILITIES AND DUTIES
Responsible for providing leadership and strategic planning for the clinical area of operations by establishing goals, objectives, policies, and decision-making for the department related to performance and operational issues is preferred.
Holds first-line managers accountable for managerial work involving selection, performance management and talent management.
Track revenue recognition and ensure revenue is allocated correctly, taking corrective action where inconsistencies arise.
Support the value creation process by analyzing existing fixed assets details for productivity and identifying patterns applicable in new projects to maximize value creation to be recommended to concerned stakeholders.
Support the identification process of improvement areas for different stages of an investment process to identify the potential for cash flow savings/synergies and create an optimized investment process and assist with the implementation phase
Examine all financial reports and data closely to check for discrepancies.
Perform audits on CCO to minimize cash flow risks, and prepare corrective actions and proposals for improvement.
Ensures that the team members’ performance contributes to the company’s goals and enhances the user experience.
Identifying service level gaps and taking appropriate action to enable them to deliver the expected quality.
Identify new concepts and ideas, conducts analysis, and leads strategic planning sessions and projects to ensure company’s success.
Maintain fraud analysis models to improve efficiency and effectiveness of company systems.
Liaise directly with fraud prevention partners in order to maintain and improve third party systems.
Partners with other senior management team members to drive integrated talent management, development, compensation, and performance management strategies to build internal and external talent pipelines, ensuring a sustainable bench of growing and ready-now talent for key positions for the organization.
Ensure Performance and Talent Management drive the achievement of business goals through objective and development plan setting, performance appraisals, and talent development.
Promote and foster a culture and environment that is productive, open, empowering, safe, and equitable and coach others to behave and make decisions in line with the core values.
Promote organizational vision, values & services to all patients & stakeholders.
Provides direction to and accomplishes results through the team.
Develops and implement change plans, managing the business readiness to change and the existing and new strategic and cultural issues.
EDUCATION/KNOWLEDGE AND EXPERIENCE
Bachelor of Finance, Business Administration or Commerce
MBA in the same field is an added advantage.
Professional Accreditation is a MUST.
At least 10 years’ experience in a call center or BPO operational & functional areas with at least 5 years in a management role.
To apply visit ats.flexi-personnel and submit your application or send your CV to [email protected]by 31st March 2023. Indicate the General Manager and the expected salary in the email subject.
Our client is committed to creating a diverse environment and is proud to be an equal opportunity employer.
