JOB PURPOSE

To meet and exceed customer expectations in delivery of SBK digital channel proposition to Business and Commercial Client customers by ensuring effective client support. Drive uptake and Utilization of Digital Solutions including but not limited to Safaricom Mjeki, Mjeki Supply Chain, EB Digital Lending

KEY RESPONSIBILITES

• Channels knowledge and competency.
• Business Online & Internet Banking support & Till2bank Implementations at customer sites or on call support.
• Channels performance and revenue growth. (Adoption and Usage.)
• Development of appropriate sales/service support tools. Self Service First.
• Monitoring and understanding of competitive environment and trends.
• Provision and analysis of effective management information.
• On-going Channel management and maintenance.
• Responsible for increasing Channel knowledge amongst Sales and Frontline Teams which includes training solutions & sales tools.
• Any other duties as agreed with management.

QUALIFICATIONS

• University Degree from a Recognized University.
• 2 years of experience.
• IT skills will be an advantage