Mission for Essential Drugs and Supplies (MEDS) is a Christian not-for-profit organization

based in Nairobi, Kenya. It is a Registered Trust of Kenya Conference of Catholic Bishops

(KCCB) and Christian Health Association of Kenya (CHAK). The Organization’s core

mandate is being a reliable supply chain for quality and affordable Health Products and

Technologies, Quality Assurance and Health Advisory Services. MEDS was established in

1986 and serves clients spread all over Kenya and other regions both in Africa and beyond.

MEDS has entered into a Contract with USAID Kenya and East Africa named USAID Supply

Chain Strengthening. The purpose of the contract is to obtain efficient, reliable and

accountable supply chain management services for the procurement, warehousing, and

distribution of health commodities for HIV, Malaria, Tuberculosis, Maternal/Neonatal/Child

Health (MNCH) and Global Health Security (GHS) activities for patients across all 47

Counties in Kenya for adequate care, treatment and prevention for communicable

diseases and other health needs.

MEDS seeks to recruit Customer Services Assistants for this Project:

Key Responsibilities

i. Attend to any queries about MEDS.

ii. Gather information relating to contact list and update Master file list as well as

relevant stakeholders

iii. Handle communication of orders being processed to all stakeholders who include

but not limited to USAID, 3PLs, County Pharmacists, Implementing Partners, Points

of Contacts at the Service Delivery Points (SDPs) and any other stakeholders

iv. Receive and handle complaints/queries to facilitate timely resolution as per activity

KPIs and for client satisfaction

v. Verification and reconciliation of Proof of Delivery (PODs) upon receipt while

addressing issues raised on the PODs

vi. Compile the PODs and submit to KEMSA within 5 working days after actual

distribution

vii. Co-ordinate storage of USAID order processing records to facilitate archiving and

retrieval of information

viii. Participate in preparing service delivery reports for information and decision

making

Requirements:

i. Diploma in Business Administration

ii. Excellent phone etiquette

iii. Outstanding communication skills both oral and written

iv. Proficient computer skills

v. 3 years in a busy Communication/Call Centre