At M-KOPA, We Finance Progress. The
scale and impact of our work is massive. M-KOPA is a fast-growing Fin
Tech company offering millions of underbanked customers across Africa
access to life-enhancing products and services. From our roots as the
pioneer in pay-as-you-go “PayGo’” solar energy for off grid homes, we
have grown into one of the most advanced connected asset financing
platforms in the world, empowering a broad range of customers to achieve
progress in their lives.JOB PURPOSE Ensure
proper diligence, field investigation, and carrying out of disciplinary
and/or legal actions with regard to incidents of sales and
customer-related fraud, in coordination with the fraud lead, fraud
analysts and legal department 

KEY JOB FUNCTIONS

• Carry out field and desktop investigations of potential fraud instances 
• Conduct due diligence, and collect and report case findings regularly 
• Develop proactive strategies in the field to discovering cases of fraud 
• In coordination with the legal team, manage interactions with law enforcement related to confirmed fraud cases  
• Support the team on closure of all fraud cases within stipulated timelines  
• Support the fraud analyst in effecting DSR suspensions and act as a link with the sales team on DSR discipline. 
• Provide
  regular actionable feedback from customers, sales agents, and others
  related to fraud and credit insights that can improve the business 

EXPERIENCE/ SKILLS & COMPETENCIES/

• Certification in a fraud related discipline, such as Certified Fraud Examiner (CFE). 
• Knowledgeable in identifying indicators of fraud through data mining and analytical exercises. 
• Understanding of criminal justice systems and processes 
• Comfortable interacting with various stakeholders, including customers, law enforcement, staff, etc. 
• Professional acting proactively and independently on long stints in the field, often in rural areas 
• Interpersonal
  skills to effectively communicate with and manage business expectations
  with key stakeholders and communicate findings effectively 
• A positive, learning-oriented attitude and capacity for self-empowerment  
• Five years’ work experience in a professional role 
• Proficiency in Excel, PowerPoint, Word, and effective written and verbal communications 
• Proficiency in Swahili and English required, one or more additional languages preferred 

M-KOPA
is an equal opportunity and affirmative action employer committed to
assembling a diverse, broadly trained staff. Women, minorities, and
people with disabilities are strongly encouraged to apply.M-KOPA
does not collect/charge any money as a pre-employment or
post-employment requirement. This means that we never ask for
‘recruitment fees’, ‘processing fees’, ‘interview fees’ or any other
kind of money in exchange for offer letters or interviews at any time
during the hiring process.