Detailed Description

The position holder will be involved in the optimization of all 2G/3G/4G/5G mobile services towards delivery of excellent network service experience for our customers.  The role is goal-oriented with the main effort being delivery of our customer promise while working on network KPIs; Network NPS, CSSR, CDR, CST, MOS & DL/UL Throughput targets and managing customer complaints through investigative KPI & DT analysis.

Key Responsibilities

• Share commercial & technical insights at cluster level.
• Deliver cluster level network NPS, CA target, CSSR, CDR, MOS, Dl & UL throughput targets and managing customer complaints.
• Manage and coordinate physical optimization of 2G/3G/4g/5G infrastructure. 
• Ensure soft Parameter testing & alignment, feature test & deployment, neighbor management and best practice documentation.
• Analyze statistical KPI trends, DT analysis and carry out remedial actions to resolve emerging quality issues.
• Trigger replan of 2G/3G/4G/5G technologies in accordance with the agreed capacity, quality and coverage indicators.
• Continuous Monitoring of cluster level statistical and Benchmark drive test KPI’s and Trigger corrective optimization plans and manage implementation to completion.
• Ensure all physical changes are updated on ATOLL database. Perform routine audit on sites. Maintain standards 4G/3G/2G parameter rules on all radio database parameters;
• Manage Network NPS within cluster by customer complaints prioritization solution provision.
• Identify existing or potential E2E bottlenecks in the mobile network and resolve or escalate to stakeholder for resolution.
• Generate potential site nominals within cluster in collaboration with commercial teams.
• Automate routine tasks.

QUALIFICATIONS

Professional Qualifications

• Bachelor’s Degree in Electrical or Telecommunication Engineering or related degrees.
• A team player with excellent problem-solving skills, right attitude & good work ethics.
• Candidates with Hands–on experience on GSM, WCDMA, LTE Optimization will have an added advantage;
• Practical knowledge on use of any radio planning tool and nominal site planning;
• Candidates with experience on Nokia and/or Huawei equipment will have an added advantage;
• Candidate must be willing to work in any part of the country
• Data science and coding experience will be an added advantage