JOB PURPOSE
The Head of IT Help Desk's primary objective is to supervise rapid resolution of technology issues that are reported through the WFP ticket system to ensure service request fulfillment. The position requires a hands-on technical leader who is responsible for delivering a world class support experience for WFP RBN staff and other external partners. The manager is expected get into details with complex technical issues while thinking about the big picture. Additionally, this manager has strong leadership and communication skills which lead to their team to exceeding performance expectations.
STANDARD MINIMUM QUALIFICATIONS
Education:
Working Experience:
Language:
KEY ACCOUNTABILITIES (not all-inclusive)
Manage All Help Desk Operations