Qualifications, Skills and Experience Required:

For appointment to this grade a candidate must have: -

  • Diploma (KNQF Level 6 or equivalent)  in Secretarial Studies or any other equivalent from a recognized institution; 
  • Have passed the following examinations from the Kenya National Examinations Council (KNEC); 
  • Typewriting III (Minimum 50 w.p.m.)/Computerized document processing III; 
  • Shorthand III (120 w.p.m);
  • Business English III/Communications I; 
  • Office Management III/Office Administration and Management III; 
  • Secretarial Duties II; 
  • Commerce II;
  • Proficiency in computer applications; 
  • Meet the provision of Chapter Six of Constitution.
  • Responsibilities:

    Duties and Responsibilities 

  • Attending to visitors/clients; 
  • Handling telephone calls and enquiries; 
  • Handling customer inquiries and complaints; 
  • Ensuring security of office records, equipment and documents; 
  • Ensuring confidentiality of office information; 
  • Record keeping for correspondences and file movement; 
  • Managing office protocol and etiquette; 
  • Managing petty cash for the respective office; 
  • Maintaining an up to date file movement register; 
  • Coordinating the general administration of the respective department/office; 
  • Coordinating schedule of meetings and appointments for the respective departments/office; 
  • Coordinating travel arrangements for the respective departments/office; 
  • Coordinating appointments and travel itineraries for the Chief Manager; 
  • Preparing responses to simple routine correspondence for the Chief Manger; and 
  • Monitoring procedures for record keeping for correspondences. 
  • Ensuring security, integrity and confidentiality of data; and 
  • Undertaking any other office administrative services duties that may be assigned.
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