We are looking for an enthusiastic, self-driven, and passionate Tours and Travel assistant whose primary role shall be to develop, market, and sell domestic and international tours. The Tours and Travel assistant shall be responsible for planning holiday packages, excursions, and road trips, co-ordinate travel experiences including itineraries, accommodation, transport, tours and visas.

RESPONSIBILITIES

• Develop local and international tours, safaris and excursion packages on a monthly basis
• Responding to inquiries regarding hotels & safaris within the same day
• Create and sell innovative tour packages to meet market demand
• Prepare itineraries to the various destinations of interest
• Use social media to market the various packages developed
• Ensure quotations are submitted in a timely manner, are complete in all details and that presentations are the highest possible quality
• Doing tour bookings- both inbound and outbound
• Ensuring payment for each tour booking is received in advance
• Identify and create partnership with international agencies, hotels, car hire, sightseeing attractions and other service providers for best competitive contract rates.
• Ensure bookings that do not mature are cancelled in time to avoid cancellation penalties especially for hotels
• Ensure client's special requests especially on accommodation & room specification, driver guide language, meals and others are pre-arranged
• Coordinating with other teams in arranging flying & ground packages
• Making follow-ups for tour quotations
• Ensuring that tours quotations are competitive
• Solve or assist in solving problems of whatever nature, for the benefit of the client.
• Take ownership of the booking to ensure that customer care of the highest quality is delivered
• Provide management reports as required
• Any other duty as may be assigned from time to time

REQUIREMENTS

• Degree from a recognized institution in Tours and Travel Operations
• Two years experience in a similar position in Tours and Travel
• Good understanding of client customer service requirement
• Excellent communication skills and outstanding attention to detail
• Able to work effectively as part of a team
• Ability to work on own initiative
• Demonstrated ability to prioritize and multi-task without direct supervision
• Takes a proactive approact
• Experience in selling international holidays will be an added advantage
• Familiarity with East Africa's tourist attractions
• Computer literate
• Covid-19 vaccination certificate